Last Updated: January 1, 2026
Last Updated: January 1, 2025
At 1 Contractor Solutions, we are committed to providing quality services. This Refund Policy outlines the terms under which refunds may be issued for our services.
Service Fee Refunds
Before Work Begins
If you cancel your service request before we begin any work on your behalf, you are entitled to a full refund of any service fees paid, less any non-refundable deposit specified in your service agreement.
After Work Has Begun
Once we have begun work on your application or request, refunds will be prorated based on the work completed. The amount of refund, if any, will be determined on a case-by-case basis.
Completed Services
Service fees for completed work are generally non-refundable. This includes applications that have been submitted, regardless of the outcome.
Government Fees
Government fees (permit fees, license fees, registration fees, etc.) are paid directly to government agencies. These fees are:
- Non-refundable by 1 Contractor Solutions
- Subject to the refund policies of the respective government agency
- The responsibility of the client to seek refund from the agency if applicable
Denied Applications
If your permit, license, or registration application is denied by the government agency:
- Service fees for work performed are not refundable
- We will provide guidance on reapplication options at no additional charge
- Resubmission may incur additional fees depending on the circumstances
Processing Time Expectations
We cannot guarantee specific processing times as these are determined by government agencies. Delays beyond our control do not constitute grounds for a refund. Processing times may vary based on:
- Agency workload and staffing
- Complexity of the application
- Completeness of submitted documentation
- Jurisdiction requirements
How to Request a Refund
To request a refund, please:
- Contact us within 30 days of the service date
- Provide your order or service reference number
- Explain the reason for your refund request
- Include any relevant documentation
Refund Processing
Approved refunds will be processed within 10-14 business days. Refunds will be issued using the original payment method when possible.
Exceptions
We reserve the right to make exceptions to this policy on a case-by-case basis at our discretion. Any exceptions will be communicated in writing.
Contact Us
For refund requests or questions about this policy, please contact us at:
1 Contractor Solutions
Email: billing@1contractorsolutions.com
Phone: (800) 555-1234